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Shipping & Returns

Shipping information
Thank you for your purchase. Business hours are Monday to Saturday. All orders placed after 12:30 PM Eastern Standard Time will be shipped the next business day. Customers who choose expedited shipping may be contacted for verification and verbal approval. If you have any questions or encounter any problems during the transportation, please call the customer service department at 0579-8569-0061 or send an email to

Returns and refunds
Our policy is valid for 30 days. If 30 days have passed since your purchase, we will not be able to provide you with swaps or exchanges.
To qualify for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging.
The customer is responsible for paying the return shipping fee. The return shipping fee is non-refundable and VizuArts does not cover it.

Other non-returnable items:gift card
In order to complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Please send an email to our support team for instructions on how to return the item at

Return (if applicable)
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned item.
If you are approved, your replacement will be processed and the credit limit will be automatically replaced with your credit card or original payment method within a certain number of days.

Cause attenuation or omission (if any) (if any),
If you have not received the refund, please check your bank account again.Then contact your credit card company, it may take some time to officially release the replacement.Next, please contact your bank.If you have completed all these operations, but still have not received a refund, please contact us at

Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to

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